Cookie Policy

1. Introduction

This Cookie Policy explains how TELECODE SOLUTIONS LTD, operating the Flashsim service (“Flashsim”, “we”, “us” or “our”), uses cookies and similar technologies when users visit flashsim.xyz, access a user account, purchase an eSIM or otherwise interact with the Website.

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, disclose and protect personal data more generally.

The Website is operated by:

TELECODE SOLUTIONS LTD Company Number: 17214997 Registered Office: Office 12 Initial Business Centre Wilson Business Park Manchester United Kingdom M40 8WN

Email: contact@flashsim.xyz

2. What Cookies Are

Cookies are small text files that are placed on a user’s device when they visit a website. Cookies allow a website to recognise a device, remember certain information about the user’s visit and support the operation, security, functionality and performance of the website.

Cookies may store or generate information such as a session identifier, browser settings, language preferences, login status, Website interactions, consent preferences, device information and technical data.

Some cookies are necessary for the Website to operate properly. Other cookies may be used to understand how the Website is used, improve functionality, measure the effectiveness of advertising or provide more relevant content.

Cookies do not ordinarily contain information such as a user’s complete payment card number, security code or account password.

3. Similar Technologies

In addition to cookies, the Website may use other technologies that perform similar functions.

These may include local storage, session storage, pixels, tags, scripts, software development kits, device identifiers, browser identifiers and server-side tracking technologies.

For the purposes of this Cookie Policy, references to “cookies” also include these similar technologies where appropriate.

Some of these technologies store information directly on the user’s device, while others transmit information to Flashsim or to an authorised service provider.

4. Why We Use Cookies

We use cookies to operate the Website, maintain user sessions, protect accounts, process orders and support the purchase and activation of eSIM services.

Cookies may also be used to remember user preferences, manage cookie consent, improve Website performance, identify errors, prevent fraudulent transactions and understand how users interact with Flashsim.

Where permitted by law and subject to the user’s consent where required, cookies may also be used for analytics, personalisation, marketing and advertising purposes.

We do not use cookies to obtain access to files, photographs, contacts, messages or other private content stored on a user’s device.

5. Legal Basis for Using Cookies

Strictly necessary cookies are used because they are required to provide a service requested by the user or to ensure the proper functioning and security of the Website.

These cookies may be placed without consent where permitted by applicable law.

Non-essential cookies, including certain analytics, personalisation and advertising cookies, are used only where we have obtained the user’s consent, unless another lawful exemption applies.

Where consent is required, users may accept all cookies, reject non-essential cookies or select individual cookie categories through the cookie banner or cookie settings tool.

Consent may be withdrawn or changed at any time.

Withdrawal of consent does not affect the lawfulness of cookie use before consent was withdrawn.

6. Categories of Cookies We May Use

6.1 Strictly Necessary Cookies

Strictly necessary cookies are essential for the Website and its core functions to operate.

They may be used to maintain a secure user session, enable account login, process checkout, remember the contents of an order, prevent fraudulent activity, distribute Website traffic, maintain server security and record the user’s cookie preferences.

Without these cookies, certain parts of the Website may not function correctly. Users may be unable to sign in, purchase an eSIM, complete a payment, access an order or use other essential features.

Strictly necessary cookies are not used primarily for advertising or behavioural profiling.

Because these cookies are necessary to provide the Website and requested services, they cannot normally be disabled through the cookie settings tool. Users may still block them through browser settings, but this may prevent the Website from functioning properly.

6.2 Functional Cookies

Functional cookies allow the Website to remember choices made by users and provide enhanced or more personalised features.

These cookies may remember language settings, country or currency selection, display preferences, login state, previously selected eSIM destinations, account settings and other preferences.

Functional cookies may also support customer support tools, chat functionality, device compatibility features or other optional services.

Where required by law, functional cookies are activated only after the user provides consent.

If functional cookies are disabled, certain preferences may need to be selected again during each visit and some Website features may not operate as intended.

6.3 Analytics and Performance Cookies

Analytics and performance cookies help us understand how users interact with the Website.

They may collect information about the pages visited, time spent on the Website, navigation paths, referral sources, browser and device type, approximate geographic region, Website errors, loading times and interactions with Website features.

This information allows us to evaluate Website performance, identify technical issues, improve navigation, understand which eSIM products or destinations attract interest and enhance the user experience.

Analytics information may be aggregated or pseudonymised where appropriate. However, certain analytics identifiers, IP addresses or device information may constitute personal data under applicable law.

Analytics cookies are not essential to the operation of the Website and are used only with consent where required.

6.4 Advertising and Marketing Cookies

Advertising and marketing cookies may be used to measure the effectiveness of campaigns, understand whether a user arrived through an advertisement and provide advertising that may be more relevant to the user.

These cookies may record Website visits, product views, selected destinations, purchases, campaign interactions and similar online activity.

Advertising cookies may be placed by Flashsim or by third-party advertising and social media providers.

Such providers may use information collected through cookies to build an understanding of user interests or display advertisements on other websites or platforms.

Where marketing cookies are used, they are activated only after the user provides consent, unless applicable law permits otherwise.

Users who reject marketing cookies may still see advertisements, but those advertisements may be less relevant and campaign performance may not be measured accurately.

6.5 Security and Fraud-Prevention Cookies

Security cookies help protect the Website, user accounts, payment processes and eSIM orders against unauthorised access, misuse and fraudulent activity.

They may be used to detect unusual login attempts, automated traffic, repeated payment failures, suspicious order patterns, account takeover attempts, abuse of discount codes or other activity that may present a security or fraud risk.

Security technologies may process IP addresses, device identifiers, browser characteristics, session information, transaction patterns and risk indicators.

Where such cookies are strictly necessary for security and fraud prevention, they may be used without consent where permitted by law.

Information collected for security purposes may be shared with payment providers, fraud-prevention providers, hosting providers or other authorised service providers.

6.6 Payment and Checkout Cookies

Payment and checkout cookies may be used to support the purchase of eSIM products and the processing of payments.

They may maintain the user’s order during checkout, transmit payment status, prevent duplicate transactions, authenticate the payment session and enable communication between Flashsim and a payment service provider.

Some payment cookies may be set directly by third-party payment processors, banks, card schemes or digital wallet providers.

Such third parties may process information under their own privacy policies and may act as independent data controllers for certain activities.

Blocking payment-related cookies may prevent a transaction from being completed.

6.7 Customer Support Cookies

Where the Website includes a customer support chat, support widget or similar communication tool, cookies may be used to maintain the conversation, remember previous support interactions, route enquiries and prevent duplicate requests.

These cookies may process session identifiers, account details, order references, support history and technical information.

Some support cookies may be provided by third-party customer support platforms.

Where customer support cookies are not strictly necessary, they will be activated only with consent where required.

6.8 Consent Management Cookies

Consent management cookies are used to record the user’s cookie preferences.

They may store whether the user accepted or rejected certain categories of cookies, the date of the decision, the version of the cookie notice shown and a consent identifier.

These cookies are necessary to demonstrate and respect the user’s choices and may therefore be used without separate consent.

Consent records may be retained for a reasonable period to show compliance with applicable legal requirements.

7. First-Party and Third-Party Cookies

First-party cookies are placed by Flashsim through the Website.

Third-party cookies are placed by external service providers whose technologies are integrated into the Website.

Third-party providers may include payment processors, hosting providers, analytics providers, advertising platforms, fraud-prevention services, customer support platforms and social media services.

Where a third party sets its own cookies, that third party may determine the purposes and means of processing the information collected through those cookies.

In such cases, the third party may act as an independent data controller and its own privacy policy and cookie policy will apply.

Flashsim does not control the retention periods or independent use of data by third-party providers, except to the extent governed by our contractual arrangements with them.

Users should review the privacy and cookie information provided by the relevant third party.

8. Session and Persistent Cookies

Cookies may be either session cookies or persistent cookies.

Session cookies remain active only during the current browser session and are normally deleted when the browser is closed.

They may be used to maintain login status, remember an order during checkout or support secure navigation between pages.

Persistent cookies remain on the device for a defined period or until they are manually deleted.

They may be used to remember preferences, recognise returning users, record consent choices, measure Website performance or support analytics and marketing activities.

The retention period of a persistent cookie depends on its purpose and configuration.

9. Cookie Duration

The duration of cookies used on the Website may vary.

Some cookies expire immediately after the user closes the browser. Others may remain for several hours, days, months or, where justified, longer.

Strictly necessary session cookies are generally retained only for the duration of the relevant session.

Preference and consent cookies may be stored for a longer period so that the Website can remember the user’s choices during future visits.

Analytics cookies may be retained for a period that allows us to compare Website usage over time.

Marketing cookies may be retained for the period specified by the relevant advertising provider.

We review cookie retention periods periodically and seek to avoid retaining cookie information for longer than reasonably necessary.

Where a third party determines the duration of its own cookies, the relevant retention period is governed by that third party’s policies.

10. Information Collected Through Cookies

Depending on the category and purpose of the cookie, the following information may be collected:

IP address, browser type, browser version, operating system, device type, device identifiers, language settings, time zone, approximate location, session identifier, login status, cookie preferences, referral source, pages visited, time spent on pages, navigation sequence, clicks, product views, selected eSIM plans, order events, payment status, Website errors, technical logs and campaign interactions.

Cookie information may be combined with account, order or transaction information where this is necessary to provide the service, secure the Website, investigate fraud, improve Website functionality or measure campaign performance.

We do not use cookies to collect complete payment card details, security codes or passwords.

11. Consent Banner and Cookie Settings

When a user first visits the Website, a cookie banner or similar consent tool may be displayed.

The banner may allow the user to accept all cookies, reject non-essential cookies or manage individual cookie categories.

Strictly necessary cookies may remain active regardless of the user’s consent choice because they are required for the Website to function.

Non-essential cookies will not be activated before consent where consent is legally required.

Users may change their cookie preferences at any time by reopening the cookie settings tool, where available.

If the cookie settings tool is not accessible, users may also change their browser settings or contact us at contact@flashsim.xyz.

A user may need to refresh the Website or begin a new session before updated cookie preferences take full effect.

12. Managing Cookies Through a Browser

Most internet browsers allow users to view, block or delete cookies.

The method for managing cookies depends on the browser and device being used.

Browser settings may allow users to block all cookies, block third-party cookies, delete existing cookies, clear cookies automatically or receive a notification before a cookie is stored.

Blocking all cookies may materially affect the operation of the Website.

In particular, the user may be unable to sign in, maintain an order, complete checkout, access account features, purchase an eSIM or receive a properly configured service.

Deleting cookies may also remove saved preferences and require the user to provide consent choices again.

Browser settings generally apply only to the specific browser and device on which they are changed. Users may therefore need to update their preferences separately on each browser and device.

13. Mobile Devices and Applications

Where users access Flashsim through a mobile browser or related mobile functionality, cookies and similar identifiers may be stored on the mobile device.

Mobile operating systems may provide additional controls relating to advertising identifiers, tracking permissions, application data and privacy settings.

Disabling a mobile advertising identifier or restricting tracking at device level may reduce certain advertising or analytics activities but may not disable strictly necessary technologies.

Users should review the privacy settings available on their mobile device and operating system.

14. Do Not Track and Similar Signals

Some browsers offer a “Do Not Track” or similar privacy signal.

There is currently no universally accepted standard governing how websites must respond to all such signals.

Flashsim may not respond to every browser-based “Do Not Track” request in the same way.

Where applicable law requires recognition of a legally valid opt-out signal, we will take reasonable steps to honour that signal.

Users may always manage non-essential cookies through the cookie settings tool or browser settings.

15. Analytics Services

We may use third-party analytics services to understand Website traffic, user interactions and service performance.

Analytics providers may collect information through cookies, scripts or similar technologies.

The information may include IP address, device type, browser information, referral source, pages visited, session duration, interactions, technical events and approximate location.

We use analytics information to improve Website functionality, identify errors, measure demand for eSIM destinations and understand general usage patterns.

Where required by law, analytics services are enabled only after consent.

We may configure analytics providers to reduce data collection, limit retention, mask IP addresses or restrict the provider’s use of information where such options are available.

16. Advertising Services

Where Flashsim conducts online advertising, third-party advertising platforms may place or read cookies on the user’s device.

These services may help us measure whether a user viewed or interacted with an advertisement, whether the user completed a purchase and how advertising campaigns perform.

Advertising providers may also use cookie information to show advertisements based on previous online activity.

Information collected by advertising providers may be combined with information obtained from other websites, applications or services.

Flashsim does not control the independent advertising profiles created by third-party providers.

Marketing cookies are used only where consent is obtained when required.

Users may withdraw consent at any time through the cookie settings tool.

17. Social Media Technologies

The Website may include links, buttons, pixels or other technologies provided by social media platforms.

When a user interacts with such functionality, the relevant social media provider may receive information about the user’s device, browser, IP address and visit to the Website.

If the user is logged into the relevant social media account, the provider may associate the Website visit with that account.

Social media providers process information under their own privacy policies.

Flashsim does not control how these providers independently use personal data.

Where such technologies are not strictly necessary, they will be activated only with consent where required.

18. International Transfers

Some third-party cookie providers may process information outside the United Kingdom.

As a result, cookie-related personal data may be transferred to countries that do not provide the same level of data protection as the United Kingdom.

Where Flashsim is responsible for such a transfer, we will use an appropriate legal mechanism where required, including UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the European Commission Standard Contractual Clauses or another lawful safeguard.

Where a third-party provider acts as an independent controller, the provider is responsible for explaining and implementing its own international transfer safeguards.

Further information about international transfers is available in our Privacy Policy.

19. Security

We use reasonable technical and organisational measures to protect cookie-related information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include encrypted communications, access controls, secure hosting, logging, monitoring, restricted access and contractual obligations imposed on service providers.

However, no internet transmission, storage system or cookie technology can be guaranteed to be completely secure.

Users should keep their devices, browsers, accounts and login credentials secure and should not share eSIM QR codes or account access information with unauthorised persons.

20. Children

The Website and Flashsim services are not intended to use cookies for the purpose of profiling children or directing behavioural advertising specifically at children.

Where a child uses the Website with the involvement of a parent or legal guardian, the parent or guardian should review the cookie settings and make appropriate privacy choices.

We do not knowingly use non-essential cookies to collect personal data directly from children where valid parental consent is required by law.

If you believe that cookie-related information has been collected from a child without appropriate authorisation, please contact us.

21. Your Data Protection Rights

Information collected through cookies may constitute personal data.

Subject to applicable law, users may have the right to request access to such personal data, request correction, request deletion, restrict processing, object to processing or request data portability.

Where processing is based on consent, users may withdraw consent at any time.

The exercise of these rights may be subject to legal limitations. For example, we may retain certain security, fraud-prevention or consent records where necessary to comply with law or protect legal rights.

Requests may be submitted to contact@flashsim.xyz.

We may request additional information to verify the identity of the person making the request.

Further information about user rights is provided in our Privacy Policy.

22. Cookie List

The specific cookies used on the Website may change as the Website, service providers and technical infrastructure are updated.

Where available, the Website’s cookie settings tool will provide current information about active cookie categories, providers, purposes and retention periods.

The cookie list may include the cookie name, provider, category, purpose, expiry period and whether the cookie is set by Flashsim or a third party.

We may update the cookie list without replacing the entire Cookie Policy where the update reflects a technical change that does not materially alter the purposes of processing.

Material changes to the way cookies are used will be reflected in this Cookie Policy and, where required, in the cookie consent tool.

23. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in law, regulatory guidance, Website functionality, service providers or the technologies used by Flashsim.

The updated version will be published on the Website with a revised effective date.

Where changes materially affect the use of non-essential cookies or the basis on which consent was obtained, we may display a new cookie banner or request consent again.

Users are encouraged to review this Cookie Policy periodically.

24. Complaints

Users who have concerns about the use of cookies or the processing of cookie-related personal data should first contact us at contact@flashsim.xyz.

Users also have the right to submit a complaint to the Information Commissioner’s Office.

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom

Telephone: 0303 123 1113

A complaint may also be submitted to another competent supervisory authority where applicable.

25. Contact Details

Questions, requests or complaints concerning this Cookie Policy may be sent to:

TELECODE SOLUTIONS LTD Office 12 Initial Business Centre Wilson Business Park Manchester United Kingdom M40 8WN

Email: contact@flashsim.xyz